Delete your Bean2go account

You can delete your Bean2go account and personal data at any time.

In the app (quickest)

1. Open Bean2go and sign in.
2. Go to Profile → Delete my account.
3. Type DELETE to confirm.

Without the app

Email support@bean2go.co.za from the email address on your account, with the subject "Delete my account". We'll confirm and delete it within 30 days.

Before you delete

• Unused Bean2go credit: if you have credit left, email us first and we'll refund it to you. The app won't delete an account that still has credit, so you don't lose your money.
• Orders in progress: collect or cancel them first.
• Coffee shop owners: email us to close your shop first, so we can pay your final earnings.

What is deleted

• Your name, email address, mobile number and password (you can no longer sign in)
• Your car details and drink preferences
• Your saved location and trip history
• Your favourite shops, loyalty stamps and notification settings
• The comments you wrote in ratings and order notes

What we have to keep

South African tax law requires us to keep records of orders, payments and credit transactions for 5 years. We keep these with no name, email, phone or car attached, and then delete them.

Questions? support@bean2go.co.za